Privacy policy

Last updated: October 27, 2026

Harvest Baking Co. is based in Langford, British Columbia. This policy explains what personal information we collect when you visit harvestbaking.co or shop with us, how we use it, and the choices you have. We only collect what we need to run the shop, and we never sell your information.

What we collect

  • Information you give us: your name, email address, shipping and billing address, and phone number (if you add one at checkout). Also anything you send us by email or the contact form, reviews you leave, and posts you make in The Crumb Club community forum.
  • Order information: what you bought, when, and how much you paid. Payments are handled by secure payment processors through Shopify. We never see or store your full card number.
  • Browsing information: when you visit the site, cookies and similar tools collect things like your device and browser type, IP address, and the pages you look at. This helps the site work properly and helps us understand what's useful.

How we use it

  • To process, ship, and keep records of your order
  • To answer your questions and help with your starter or order
  • To send you emails about sales, new products, and baking tips, only if you've signed up
  • To run and improve the website, and to show relevant ads on platforms like Facebook and Instagram
  • To meet legal and tax obligations

Who we share it with

We don't sell, rent, or trade your personal information. We only share it with the services we use to run the shop, and only what they need to do their job:

  • Shopify: our online store and checkout
  • Payment processors: to process your payment securely
  • Canada Post: to deliver your order
  • Klaviyo: for emails and product reviews
  • Meta (Facebook and Instagram): for advertising and measuring how ads perform
  • Tevello: to run The Crumb Club community forum

We may also share information if the law requires it.

Where your information is stored

Some of these services store information on servers outside Canada, including in the United States. When your information is stored outside Canada, it may be accessed by authorities there under local law.

Emails

We only send marketing emails if you've agreed to receive them. Every email has an unsubscribe link, and you can opt out at any time. You'll still get emails about your orders, like confirmations and shipping updates.

Cookies

The site uses cookies to keep your cart working, remember your preferences, and understand how the site is used. Advertising cookies help show you relevant ads. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

How long we keep it

We keep order records for as long as needed to run the business and meet tax and legal requirements, which in Canada is generally six years. If you unsubscribe from emails, we stop sending them right away.

Your choices

You can ask us to:

  • See the personal information we have about you
  • Correct anything that's wrong
  • Delete your information, where we're not required to keep it by law
  • Stop sending you marketing emails

Just email us at info@harvestbaking.co. We'll respond within 30 days.

Keeping it safe

We use trusted, secure platforms and take reasonable steps to protect your information. No system online is completely risk-free, but we take it seriously.

Children

This site isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has shared information with us, email us and we'll delete it.

Changes to this policy

If we update this policy, we'll post the new version here with a new date at the top.

Questions or concerns

Harvest Baking Co. is responsible for the personal information we collect. If you have a question or concern, email us at info@harvestbaking.co and we'll do our best to help. If you're not satisfied, you can also contact the Office of the Information and Privacy Commissioner for British Columbia.

— Caleb