Refund policy

Last updated: October 27, 2026

We want you to be happy with your order. If something isn't right, email us at info@harvestbaking.co and we'll sort it out.

Returns within 30 days

You can return any unused item within 30 days of delivery for a refund. That includes starters, kits, and tools.

• Starters must be in their unopened packet. Once a starter has been opened or rehydrated, it's a living culture and can't be resold, so we can't take it back. (If it won't activate, see below. We've got you covered.)
• Kits and tools (bannetons, lames, scrapers, whisks) must be unused and in their original condition.
• Opened the starter in your kit? Email us. We can usually still take back the unused tools.

How to return something

1. Email us at info@harvestbaking.co with your order number and what you'd like to return.
2. We'll reply with the return address. Please don't send anything back before checking with us first.
3. Return shipping is paid by you, unless the item arrived damaged or we sent the wrong thing.

Damaged, defective, or wrong items

If something arrives damaged, defective, or isn't what you ordered, email us a photo and your order number. We'll send a replacement or refund you, whichever you prefer, and you won't pay for any shipping.

Our starter guarantee

If your starter doesn't come to life after following its guide, email us. We'll help you troubleshoot, and if it still won't activate, we'll send you a new one.

Lost orders

If your order never arrives, see our Shipping Policy for what to do. We'll resend it or refund you.

Refunds

Refunds go back to your original payment method. Once we've received your return (or approved your refund), it usually takes 5–10 business days to show up, depending on your bank.

Questions?

Email us at info@harvestbaking.co. We read every message.

— Caleb